Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.

Customer Service 98

Customer Service Customers 2010 Net Promoter Score 98

Kustomer

MARCH 12, 2020

Matt talks about the strategies involved in delighting customers, how to train customer service reps, and what the ultimate effortless experience is. Why Delighting Customers Is a Controversial Topic. So, the article you’re referring to, we wrote this article back in 2010. Listen to the full podcast below.

2010 52

2010 Customers Multi-Channel Net Promoter Score 52

LiveChat

APRIL 10, 2017

Behavioral data : Information related to how a customer uses a product, their shopping habits, and propensity to become loyal. Socialgraphic data : Information related to how customers behave and interact using social technologies. Using a Customer Relationship Management System. Freebies, Coupons, and Other Deals.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Currency Alliance

MARCH 9, 2021

Most loyalty marketers aren’t thinking of headless loyalty platforms yet, but they should be, because headless loyalty and headless commerce are the future of technology for consumer brands. Until around 2010, they were fairly monolithic systems where the front-end website was tightly integrated into backend servers.

Loyalty 59

Loyalty Customer Engagement Engagement Banking 59