Beyond Philosophy
APRIL 30, 2015
Loyalty Programs Disappoint Customers. It’s clear loyalty programs don’t always drive loyalty , however. In a 2010 study by Ipsos Mori , out of a study of over 2,000 British people only 23% of them said their loyalty card influenced their decision to make a purchasing decision. Experiential Awards Might Be the Answer.
Service Untitled
NOVEMBER 10, 2011
According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. Possibly Related Posts: Tis the season for customer service We’re approaching home plate for the 2010 shopping season with. Only 7 percent say they are going to spend more.
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Service Untitled
OCTOBER 15, 2010
Service Untitled The blog about customer service and the customer service experience. Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Credit cards offer extra customer service perks My new Nordstrom credit card came in the mail, and.
Service Untitled
APRIL 14, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.
Service Untitled
JULY 30, 2010
Service Untitled The blog about customer service and the customer service experience. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Here are a few examples: Membership programs provides special incentives.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Training customer service representatives to understand and value what the organization is seeking will provide that sense of purpose, enthusiasm, and commitment; it just requires a meaningful platform to be used in a successful training program.
Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. I recently had an experience with a live chat that was not very good and disappointing at best. It’s amazing what you learn about doing things right when you experience a business doing it wrong!
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