2011 Average Handle Time Customer Satisfaction Customer Service Training 
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training. Cross-train agents.
Stella Connect
JUNE 25, 2018
Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training. Cross-train agents.
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