2011, Consumers, Customer Service Strategies and Rewards Programs

‘Tis the season to rev up the customer service

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NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

Customer Service

Customer Service 2010 2011 Rewards Programs

Small Business Saturday – a boon for local retail stores

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NOVEMBER 28, 2011

In Hawaii, small businesses make up 98 percent of the 30,000 businesses, and where huge retail establishments can beat prices and offer a wider inventory of products, most consumers still believe in putting money back into their own communities.

Retail

Retail 2011 Rewards Programs Advertising

CXDNA Update

‘Tis the season to rev up the customer service

Small Business Saturday – a boon for local retail stores

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