West Monroe

JULY 24, 2017

Across all industries – from utilities to banking and from healthcare to education – organizations are tapping into unprecedented amounts and types of actionable “big data” to understand consumers and drive powerful engagement. Sources: Kosinski et al 2013, Chittaranjan et al 2011, Epp at al 2011. Sources see report.

Marketing 51

Marketing 2011 Advertising Seminar 51

Service Untitled

JANUARY 13, 2012

The previous rewards card offered a free drink for every 15 transactions and a discount on filter coffee. Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. photo credit: HereStanding.

Loyalty Programs 51

Loyalty Programs 2011 Rewards Programs Loyalty 51

Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

Customer Service 47

Customer Service 2010 2011 Rewards Programs 47

Service Untitled

NOVEMBER 28, 2011

In Hawaii, small businesses make up 98 percent of the 30,000 businesses, and where huge retail establishments can beat prices and offer a wider inventory of products, most consumers still believe in putting money back into their own communities.

Retail 44

Retail 2011 Rewards Programs Advertising 44

Service Untitled

SEPTEMBER 17, 2010

What Brookes is doing isn’t new, but he seems to be taking a more methodical approach and expects a five to ten percent growth for 2011 notwithstanding of course interest rates, unemployment, and the value of the Aussie dollar. Also, customers complained most items were more expensive than other competing stores.

Poor Customer Service 42

Poor Customer Service Blog Customer Service 2010 42

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. consumer goods (Fitbit). utilities (AGL). fashion (Adidas). various fuel chains.

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Multi-Channel 52