Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend.

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Customer Service 2010 2011 Rewards Programs 47

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NOVEMBER 28, 2011

A survey done by American Express revealed one-half of the nation’s retail sales come from small locally owned businesses. Retail reward programs no guarantee of customer loyalty Most retail organizations use discounts to entice customers to buy.

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Retail 2011 Rewards Programs Advertising 44

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SEPTEMBER 17, 2010

He couldn’t find any sales staff to help, and there was not one specialist available in the electronics department which consisted of televisions, computers, etc. He also is putting an end to continuous discounting which he claims has conditioned consumers to become perpetual bargain hunters.

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Poor Customer Service Blog Customer Service 2010 42

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. This broadens the reach of the program. consumer goods (Fitbit).

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Loyalty Programs Loyalty Hotels Multi-Channel 52