2011 Customer Experience Design ROI Voice of Customer 
CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. Metrics, Measurement, and ROI You can't manage what you don't measure.
SurveySensum
JULY 14, 2020
Recognized as one of the most prominent and valued millennial voices in CX, Clare Muscutt is an International Consultant, Keynote Speaker and soon to be the Author of the book ‘How to be Awesome at CX’. She is a leader of the women in the CX community and host of the podcast ‘Inspiring Women in CX.’ LinkedIn : [link] /. Website : [link].
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