Service Untitled

NOVEMBER 10, 2011

Statistics for the 2011 shopping holiday season look a little scary for merchants this year. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. Luckily 49 percent say they are going to spend the same amount.

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Customer Service 2010 2011 Rewards Programs 47

Service Untitled

SEPTEMBER 17, 2010

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Poor Customer Service Blog Customer Service 2010 42

Service Untitled

JANUARY 13, 2012

CMO Council, a research group stated consumers have been backing away from reward cards because of the “barrage of irrelevant messages, low value rewards and impersonal engagements.” Don’t hold back AT&T customer service agent Rachael Parcht, customer service representative for AT&T may have just.

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Loyalty Programs 2011 Rewards Programs Loyalty 51

Service Untitled

NOVEMBER 28, 2011

Small businesses can answer their own phones instead of having to “press one” to begin the maze of customer service, as well as actually do hands on personal service for customers while they wait.

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Retail 2011 Rewards Programs Advertising 44

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. You can use points to drive better customer service in-store.

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