Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

Call Center 40

Call Center 2021 E-support 2012 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Clarabridge

JANUARY 26, 2017

Customers who respond to post-transaction surveys are more likely to describe recent experiences as good or bad. Meanwhile, relationship surveys contain more generic loyalty insights and social customer engagement is often skewed to cries for help. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

Customers who respond to post-transaction surveys are more likely to describe recent experiences as good or bad. Meanwhile, relationship surveys contain more generic loyalty insights and social customer engagement is often skewed to cries for help. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

Customers who respond to post-transaction surveys are more likely to describe recent experiences as good or bad. Meanwhile, relationship surveys contain more generic loyalty insights and social customer engagement is often skewed to cries for help. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40