SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Clarabridge

JANUARY 26, 2017

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond. Doing so allows you to better understand your customer base.

Social Media 40

Social Media 2012 Loyalty Feedback 40