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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

2020 132
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3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.

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3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.

article thumbnail

3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.