Remove 2012 Remove Call Center Remove Customer Insights Remove Customer Satisfaction
article thumbnail

3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.

article thumbnail

3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Customer Survey Lessons from this Year’s Presidential Polling Fail

Clarabridge

And forums often contain customer to customer interactions that suggest opportunities for self-service problem resolution. Make sure to combine survey feedback with organic customer data collected from social media, emails, phone calls and beyond.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

2020 132