2012 CEM Customer Expectations Omnichannel 
ENGAGE.cx
JULY 9, 2015
For instance, more and more retailers are adopting omnichannel strategies, however, more often than not, the end result is a schizophrenic technology arrangement that produces disparate customer interactions. A majority of customers (86%) said they’d be willing to pay up to 25% more for a better experience. Pretty wild, huh?
ENGAGE.cx
JULY 9, 2015
The constantly evolving customer experience technology landscape has empowered brick-and-mortar retailers to rethink traditional business models, thus creating new opportunities to capitalize on consumer desire for experience and make in-store visits more human and personalized. Pretty wild, huh?
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