Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John Formica Follow @JohnFormica. Kate Leggett Follow @kateleggett.

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Customer Experience Consulting Books Customer Experience Professionals 115

Talkdesk

SEPTEMBER 8, 2015

This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? What is less obvious is how to create this culture within employees. Source: 2012 Global Customer Service Barometer.

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Service Untitled

NOVEMBER 28, 2012

These practices have not only increased word of mouth and brand loyalty. Recently, I sat down with Ritz-Carlton Vice President Diana Oreck to see if she could share any more secrets to the company’s customer service super sauce. Have a written service strategy. A: It’s all about empowerment.

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