Clarabridge

JANUARY 26, 2017

That’s not to say that surveys don’t provide valuable insight. It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

That’s not to say that surveys don’t provide valuable insight. It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer.

Social Media 40

Social Media 2012 Loyalty Feedback 40

Clarabridge

JANUARY 26, 2017

That’s not to say that surveys don’t provide valuable insight. It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. In also unearths details about the issues and topics that truly matter to the customer.

Social Media 40

Social Media 2012 Loyalty Feedback 40

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Bold360

NOVEMBER 21, 2016

. “Our company now has over 20,000 customers in seven different states and as we grow and enter 2017 we are realizing…” That we have to figure out ways to deliver personalized customer care at large scale. These days, customers expect contextual personal care no matter what their unique situation is.

2016 111

2016 2017 Customer Experience Social Media 111