CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017
Bold360
NOVEMBER 21, 2016
Success with customer experience is higher: for B2C, averaging between 65-85% satisfaction, while B2B companies maintain less than 50 percent. Optimized and digitized technology processes, online and mobile apps, speed, metrics and personalization are what today’s customers demand. Brock Murray.
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