2012, Customer Care and Poor Customer Service

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2012

Customer Care

Poor Customer Service

Are Telecoms The World’s Worst At Customer Experience?

Beyond Philosophy

MARCH 8, 2017

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided. Telecoms are bad at CX around the globe!

Customer Experience

Customer Experience Customer Centricity 2012 Poor Customer Service

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Think about it.

ROI

ROI Social Media Airlines Customer Service

CXDNA Update

Are Telecoms The World’s Worst At Customer Experience?

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

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