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How AI is Transforming the Customer Experience

Ecrion

Self-Service is Now Standard Customers would rather reference your company’s website or interact with an online assistant than call you with a question. In 2012, Forrester reported that only 67% of people 1 used online FAQ guides. According to recent research, this is a trend that’s gaining momentum.

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100+ Customer Service Statistics & Facts of 2019

ProProfs Chat

We’ve compiled a list of 100+ customer service statistics and trends to help you provide delightful support experience. Latest Customer Experience Trends. What Customers Think of CX. Customers Communication Statistics. Poor Customer Service Experiences. Great Customer Service Statistics.

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