2012 Customer Satisfaction E-support Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
The reason why customer interaction data is pivotal for companies is that they get to learn where their business needs to improve, what services need upgrading, and how they can improve existing work processes that ultimately help them to build good customer experience. B2B Customer Experience Statistics.
SmartKarrot
FEBRUARY 16, 2022
With CX in mind, here are some general customer experience statistics – 89% of businesses compete primarily on the basis of customer experience (CX). 42% of customers would not mind paying more when offered a warm and friendly customer experience. Companies with a greater focus on customer satisfaction have 1.5x
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