Daniel Group

APRIL 5, 2023

And not that customer satisfaction experience is not important in the truck industry, but in the bus side, I would say you can really see the connection between customer experience and loyalty of customers. They’re like, “Hey, more than ever, this is important to get voice of customer.

Interaction 98

Interaction 2025 Voice of Customer Financial 98

Kayako

SEPTEMBER 20, 2018

The first and most important best practice for B2B sales organisations when it comes to customer experience is actually making it a priority. Interestingly, 89 percent of companies now believe they compete primarily on the basis of customer experience, compared with just 36 percent who thought the same back in 2012.

B2B 81

B2B Sales Customer Experience Customer Journey Mapping 81

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link] /.

2020 132

2020 Customer Experience Magazine Consulting 132