Maz Iqbal

DECEMBER 27, 2014

In my view, this is particularly so in nations-cultures with a strong Protestant-Calvinist influence. Summing Up The State of Customer Experience As At 2014. Because it occurs to me that this concrete example illustrates the course of action that many have taken regarding Customer Experience challenges-opportunities.

2014 99

2014 Customer Experience Customer Philosophy Fashion 99

Maz Iqbal

OCTOBER 14, 2014

If there is, then it is worth taking a look at First Direct as it is in top place in 2014 and has consistently been in the top 10. ” and find myself in agreement with the author of the Nunwood 2014 UK CX report when they say (referring to First Direct) that the formula for CX excellence is a remarkably simple one.

2014 91

2014 Customer Philosophy Customer Experience Leadership 91

Maz Iqbal

OCTOBER 16, 2014

Today’s conversation completes this four part series ( part 1 , part 2 , part 3 ) centred on Nunwood ‘s 2014 UK Analysis report. What Does It Take To Excel At The Customer Experience Game? Trying to move too quickly, or claiming to be something at odds with reality, can cause credibility and cultural issues.

2014 73

2014 Customer Philosophy Customer Experience Customer Journey Mapping 73