8 CX Trends for 2015 (The Year of the Employee)
Experience Matters
JANUARY 6, 2015
In my post last year, I named 2014 “ The Year of Empathy.” We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs. Customer Journey Deliberations.
132 
Let's personalize your content