Starbucks Could Have Avoided Losing $20 Million, And So Can You
Customer Guru
JUNE 19, 2018
Another shocking incident saw its daylight back in 2015 when another Starbucks employee had crossed the line of terrible customer service. Post this incident, the customer, Ruby Chen was apologized to and offered a gift card worth $100. The closure has been estimated to be a whopping $20 million in the lost sale!
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