2015, Customer Connectedness and Customer Experience Professionals

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2015

Customer Connectedness

Customer Experience Professionals

Report: The State of the CX Management, 2015

Experience Matters

MAY 12, 2015

We just published a Temkin Group report, The State of the CX Management, 2015. Here’s the executive summary: For the sixth straight year, Temkin Group surveyed nearly 200 large companies to evaluate the state of their Customer Experience (CX) management. This year we found an abundance of CX ambition and activity.

2015

2015 Customer Connectedness Management 2014

11 Customer Experience Trends for 2016 (The Year of Emotion)

Experience Matters

DECEMBER 15, 2015

In my post last year I named 2015 “ The Year of Employee.” As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Customer Journey Designing.

2016

2016 Customer Experience Customer Connectedness 2015

CXDNA Update

Report: The State of the CX Management, 2015

11 Customer Experience Trends for 2016 (The Year of Emotion)

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