Stella Connect
JANUARY 4, 2022
Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
APRIL 17, 2018
Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.
Michel Falcon Experience
MARCH 12, 2019
But then in 2016, I realized “I’m bored.” It’s customer service. Delivering exceptional customer service. Servant leadership, servant leadership is something I outlined in the book as well too. ” I was lonely, actually. Provide a great experience. Same thing?
Expert insights. Personalized for you.
97 
Let's personalize your content