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The 12 Best Customer Service Software Tools for 2022

Kustomer

Connecting where consumers feel most comfortable—on their smartphones—through SMS messaging is a great, immediate way to deliver essential, personalized information such as order alerts and cart reminders, as well as answer important customer questions about products and purchases. Current Trends for Customer Service Platforms.

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29 Customer Service Training and Coaching Tips

Stella Connect

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

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29 Customer Service Training and Coaching Tips

Stella Connect

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

article thumbnail

29 Customer Service Training and Coaching Tips

Stella Connect

Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.