2018 Call Center Mobile Customer Service Omnichannel 
Tricia Morris
FEBRUARY 19, 2016
Economist Intelligence Unit Creating a Seamless Customer Experience Report ). In Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey, consumers now say they are using web self-service more than assisted service. Gartner Predicts 2016: CRM Customer Service and Support ).
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. All data is the most recent information available as of the beginning of 2018. OS : Windows, Mac OS, Linux, Android, iPhone/iPad, Windows Mobile. Business Seeks Industry-Leading CRM.
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