What Now? 3 Steps for Taking a Post-COVID Approach to FSI Customer Engagement
Bold360
APRIL 15, 2021
Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.
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