article thumbnail

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

e-commerce between 2020 and 2021, according to the LexisNexis True Cost of Fraud Study. in 2020 and $3.13 What’s more, 39% of consumers say they will never go back to a merchant that declines a transaction — leading to a significant loss in lifetime customer value. A precise, low-friction approach.

article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

Being an esteemed leader and strategically managing the Customer Success teams at eminent organizations throughout the past few years of her career, she has successfully pioneered the art of transforming customer experiences into personalized brand value generation tactics. Kristen Hayer. Kristi Faltorusso. Donna Weber.