2020 Competitive Advantage Customer Journey Virtual Agent 
TechSee
FEBRUARY 20, 2018
Rising customer expectations: With service becoming a primary battleground for winning customers, consumers have come to expect fast service 24/7/365. This always-available model of service can provide a true competitive advantage in many industries and markets. Is it cost reduction?
UJET
JUNE 25, 2021
And, while this unprecedented shift to digital has been embraced in the world of customer service, confidence in the quality of digital-first customer service is lagging behind. In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”.
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