Kustomer

JUNE 7, 2022

AI can have a dramatic impact on the customer experience and satisfaction, which in turn makes the employee experience far more interesting and exciting. Customer Care Delivered in a Remote Environment. AI is also vastly improving agent productivity and reducing churn for contact center leaders.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

Kustomer

SEPTEMBER 18, 2020

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Some argue that 2020 has signaled the decline of ticket-based support systems. The data tells the tale.

Customer Experience 52

Customer Experience E-support Omnichannel Contact Center 52

Help Scout

JUNE 22, 2021

Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. 72% of companies believe they can use analytics reports to improve the customer experience.

Customer Service 128

Customer Service Social Media Poor Customer Service Consumers 128