Magellan Solutions
SEPTEMBER 29, 2020
Waiting to talk to a customer service representative over the phone can actually take a long time, and going to the company’s office can be too much of a hassle. However, knowing that they can get help through social media is what most customers choose to do. TALK TO US! Contact us today for more information.
CSM Magazine
DECEMBER 18, 2023
Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. 66 percent of U.S.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Kustomer
MAY 13, 2020
In 2020, it’s all about enhancing the digital customer experience. Let’s take a closer look at the current trends in customer service that can help you run your business and satisfy consumers: 8 Current Trends in Customer Service. Taking Care of Every Customer by Promoting a Strong Company Culture.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Kustomer
JUNE 7, 2022
Customer Care Delivered in a Remote Environment. Collaboration is key to delivering an exceptional experience, so the modern CRM should provide a platform for customer service representatives to work together, to deliver service and support more efficiently and effectively. Check out more details here.
Kustomer
SEPTEMBER 18, 2020
Some argue that 2020 has signaled the decline of ticket-based support systems. Recent analysis of e-commerce trends shows a staggering 10 years of growth in just 3 months at the beginning of 2020. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer. Customer Care Delivered in a Remote Environment.
GetFeedback
MAY 2, 2019
The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Why your leadership should care about CX. Customers care more about experiences than ever before. Customers no longer just want a great experience, they demand it.
Expert insights. Personalized for you.
52 
Let's personalize your content