2020 Communication Customer Care Customer Service Representative 
Ecrion
JANUARY 14, 2021
AI in Banking Customer Care | 2. Chatbots for Banking Customer Service | 5. AI in Banking Customer Care. Using artificial intelligence to handle customer care obligations is commonplace in many different industries. Discover the 11 Trends in AI for 2020.
CSM Magazine
DECEMBER 18, 2023
Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. 66 percent of U.S.
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ViiBE Blog
JANUARY 19, 2022
Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.
Kustomer
MAY 13, 2020
In 2020, it’s all about enhancing the digital customer experience. Let’s take a closer look at the current trends in customer service that can help you run your business and satisfy consumers: 8 Current Trends in Customer Service. Taking Care of Every Customer by Promoting a Strong Company Culture.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
CSM Magazine
MARCH 14, 2020
If you’re currently training to become a project manager, you’ll be surprised to discover that many of the skills you will learn have a lot in common with customer service. Here are some of them: Being a good listener and communicator – one of the main skills you’ll learn in PMP training.
Kustomer
JUNE 7, 2022
Our research shows that nearly 90% of customers are frustrated when they can’t contact a company on the channel they prefer. That shouldn’t be a surprise—we all know customers want what they want. Omnipresent, Guided Self-Service. AI is transforming customer experiences, and for good reasons. Check out more details here.
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