Kustomer

MAY 13, 2020

Consumer expectations are changing daily, and technology has a lot to do with this. The digital age has made customers expect instant gratification; when technology makes just about any informationavailable at the click of a button, more and more people are turning to their devices for answers. Taking the Omnichannel Approach.

Customer Service 52

Customer Service Social Media Omnichannel 2020 52

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

Kustomer

JUNE 7, 2022

Our research shows that nearly 90% of customers are frustrated when they can’t contact a company on the channel they prefer. That shouldn’t be a surprise—we all know customers want what they want. Omnipresent, Guided Self-Service. Customer Care Delivered in a Remote Environment. Check out more details here.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

ViiBE Blog

JANUARY 19, 2022

Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score E-support Touchpoint 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

Kustomer

SEPTEMBER 18, 2020

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. Some argue that 2020 has signaled the decline of ticket-based support systems. Omnipresent, Guided Self-Service.

Customer Experience 52

Customer Experience E-support Omnichannel Contact Center 52