2020 Customer Care Customer Journey Customer Service Representative 
Kustomer
MAY 13, 2020
In 2020, it’s all about enhancing the digital customer experience. Let’s take a closer look at the current trends in customer service that can help you run your business and satisfy consumers: 8 Current Trends in Customer Service. Taking Care of Every Customer by Promoting a Strong Company Culture.
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. The rise of Artificial Intelligence in customer self-service.
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Kustomer
JUNE 7, 2022
You need a modern CRM to help you execute your digitally advanced, customer-first approach. Leading contact centers have indicated that integrated platforms and data analytics are important in gathering insights into the customer journey. Customer Care Delivered in a Remote Environment. Check out more details here.
Kustomer
SEPTEMBER 18, 2020
Some argue that 2020 has signaled the decline of ticket-based support systems. Recent analysis of e-commerce trends shows a staggering 10 years of growth in just 3 months at the beginning of 2020. The DTC Disruptor’s Secret Weapon: Intelligent CX Focused on the Whole Customer. Customer Care Delivered in a Remote Environment.
Help Scout
JUNE 22, 2021
Businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. 80% of companies use customer satisfaction scores to analyze customer experience and improve it. 72% of companies believe they can use analytics reports to improve the customer experience.
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