GetFeedback

MAY 2, 2019

The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Why your leadership should care about CX. Customers care more about experiences than ever before. Customers no longer just want a great experience, they demand it.

Net Promoter Score 261

Net Promoter Score ROI 2018 NPS 261

CSM Magazine

DECEMBER 18, 2023

Survey Says: Customer Service Needs Improvement Customer Care Measurement & Consulting (CCMC), a company specializing in customer service research, conducts periodic customer rage surveys. The most recent one from 2020 had some shocking results. 66 percent of U.S.

Customer Service 52

Customer Service Social Media Multi-Channel Poor Customer Service 52

Ecrion

JANUARY 14, 2021

AI in Banking Customer Care | 2. Chatbots for Banking Customer Service | 5. Anti-Money Laundering Technology. AI in Banking Customer Care. Using artificial intelligence to handle customer care obligations is commonplace in many different industries. Anti-Money Laundering Technology.

Banking 96

Banking Financial Customer Care Communication 96

Kustomer

MAY 13, 2020

Consumer expectations are changing daily, and technology has a lot to do with this. The digital age has made customers expect instant gratification; when technology makes just about any informationavailable at the click of a button, more and more people are turning to their devices for answers. Taking the Omnichannel Approach.

Customer Service 52

Customer Service Social Media Omnichannel 2020 52

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. TechSee Cognitive Visual Assistance Platform.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

Kustomer

JUNE 7, 2022

The volume, velocity, and variety of customer data today overwhelm organizations without the technology, processes, and operational capabilities to integrate siloed data and personalize communications. AI is transforming customer experiences, and for good reasons. Happy Agents, Happy Customers.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52