Remove 2020 Remove Customer Engagement Remove Multi-Channel Remove Virtual Agent
article thumbnail

Millennial Generation Customer Service – The Ultimate Guide

TechSee

trillion in spending — in the United States by 2020. This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. Cloud-based, omni-channel CRM solutions. AI-powered virtual agents.

article thumbnail

Customer Service in the Digital Age

CSM Magazine

According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels. Artificial Intelligence.