Remove 2021 Remove Brand Values Remove Lifetime Customer
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The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

e-commerce between 2020 and 2021, according to the LexisNexis True Cost of Fraud Study. LexisNexis calculates that in 2021, every $1 of fraud cost U.S. What’s more, 39% of consumers say they will never go back to a merchant that declines a transaction — leading to a significant loss in lifetime customer value.

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Top 50 Customer Success Influencers 2021

SmartKarrot

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. For over 14 years, she has been a Member of the Customer Education Management Association.