ChurnZero

JANUARY 15, 2021

Now backed by a proven track record of keeping SaaS businesses afloat amidst change and uncertainty (situational circumstances that aren’t changing anytime soon), Customer Success is destined to be the most influential function in the organization as it progresses from retaining to growing revenue in the new year.

2021 52

2021 Customer Success 2020 Chief Customer Officer 52

Gainsight

JUNE 9, 2021

Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix.

Chief Customer Officer 52

Chief Customer Officer 2021 Sales Customer Success 52

Lumoa

JUNE 22, 2021

So I think it’s really important that the customer experience parts of the organisation is really good at proving return on investment, we need to become so much better at you know, showing to the results that we achieve when working customer-centric, we need to track, we need to measure, we need to evaluate.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Customer Success 98

Customer Success Management Chief Customer Officer Leadership 98