Remove 2022 Remove 2028 Remove Customer Expectations Remove Customer Service Representative
article thumbnail

The Importance of Mobile Customer Experience in 2023

SurveySensum

billion in 2022, and is forecast to exceed 7.7 billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. of the buyer’s journey on mobile in 2022. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives. Yes, that’s right.