Thu.Jun 06, 2024

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Post-purchase survey questions you can ask customers after checkout

delighted

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.

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The Power of Consistency and Communication

Daniel Group

The Power of Consistency and Communication Explore construction excellence in our latest episode of the Construction Champions Podcast featuring Lynn Daniel. Host Ron Nussbaum leads an enlightening discussion on the crucial factors currently shaping the construction industry. Discussion Points Customer Experience : Delve into the critical importance of customer experience within the construction sector and how it drives every aspect of business operations.

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The Secret to Winning the AI Race is simple; avoid these simple blunders

Beyond Philosophy

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.

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How to make customer education your secret sauce for customer-led growth

ChurnZero

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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7 Best Survey Tools for Small Businesses: Affordable & Effective

SurveySensum

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. However, the process can be challenging for small businesses due to budget constraints and the need for a tool that offers robust features without breaking the bank. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities.

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Sports Betting: A Fun Way to Engage with Your Favorite Games

CSM Magazine

Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

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Your workforce is using GenAI wrong—here's how to fix it

West Monroe

Companies have a significant GenAI adoption problem, but it’s not what they think. With the significant surge in GenAI use and experimentation over the past few years, Microsoft and LinkedIn report that 3 in 4 knowledge workers are using AI tools at work. There’s just one problem. They are taking a BYO-AI approach. It’s unstructured, ungoverned, unmonitored and unstrategic.

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How The Best Customer Communities Align with Customer Support

Gainsight

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.

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Top 7 NetSuite Alternatives That You Need to Switch To in 2024

SurveySparrow

Oracle NetSuite is an incredibly powerful ERP software. But as the reviews show us, it might be worth your time to consider some NetSuite alternatives. Here’s why! 4 Reasons to Switch from NetSuite 1. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. In addition, NetSuite quotes different prices based on the specific needs of each company.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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AI for the People: Improving Governance And Adoption Are Key for Public Sector AI Efforts

Forrester's Customer Insights

Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next 5 to 10 years.

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Delivering More Customer Delight, Not More AI Hype

Help Scout

Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.

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Social media maturity: How to level up your social team

Brandwatch CX

Elevate your social media management with Brandwatch’s Maturity Model. Learn how to align your social media programs to your strategy to improve results.

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[Special Report] Trademark filing and litigation trends 2024: Insights and opportunities

Clarivate

Trademark data is a valuable resource that goes beyond legal records. While it plays a crucial role in brand protection and registration, it also provides a window into commercial activity. In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the wor

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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How to Understand, Calculate and Maximize Cloud ROI

Strativity

We explore the key components of cloud ROI, how to overcome challenges in measuring it and the best practices organizations can adopt to maximize the value of the cloud.

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The Trendbait Phenomenon: How to Use Slang as a Brand

Brandwatch CX

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

Brands 52
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The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy

Strativity

The post The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy appeared first on Material.

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The Trendbait Phenomenon: How to Use Slang as a Brand

Brandwatch CX

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

Brands 52
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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Preview: Technology & Innovation Summit North America

Forrester's Customer Insights

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

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Align or Fall Behind: Overcoming Software Strategy Execution Challenges in APAC

Forrester's Customer Insights

In APAC, the software industry is booming with a growth rate of +10.3% expected in 2024. Yet, mastering a software strategy remains a complex task for many.

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