delighted

JUNE 6, 2024

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.

Retail 94

Retail Feedback Customer Satisfaction Customers 94

Daniel Group

JUNE 6, 2024

The Power of Consistency and Communication Explore construction excellence in our latest episode of the Construction Champions Podcast featuring Lynn Daniel. Host Ron Nussbaum leads an enlightening discussion on the crucial factors currently shaping the construction industry. Discussion Points Customer Experience : Delve into the critical importance of customer experience within the construction sector and how it drives every aspect of business operations.

Communication 98

Communication Culture Customer Centricity Loyalty 98

Beyond Philosophy

JUNE 6, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.

Technology 78

Technology 2023 Contact Center 2022 78

ChurnZero

JUNE 6, 2024

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

Webinar 52

Webinar Customers Measurement Reference 52

Advertisement

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SurveySensum

JUNE 6, 2024

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. However, the process can be challenging for small businesses due to budget constraints and the need for a tool that offers robust features without breaking the bank. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities.

2024 52

2024 Demo Feedback Document 52

ShepHyken

JUNE 6, 2024

This week, we feature an article by Joe Walsh, GoTo ‘s Vice President of Product Marketing. He discusses the Four Phases of the Contact Center. To keep up with increasing customer demands and new technology, businesses must continue to evolve. They need to mature their contact centers to help deliver the best customer service possible and ensure they’re not wasting time and resources.

Contact Center 56

Contact Center Omnichannel Customer Satisfaction Technology 56

CSM Magazine

JUNE 6, 2024

Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Events 52

West Monroe

JUNE 6, 2024

Companies have a significant GenAI adoption problem, but it’s not what they think. With the significant surge in GenAI use and experimentation over the past few years, Microsoft and LinkedIn report that 3 in 4 knowledge workers are using AI tools at work. There’s just one problem. They are taking a BYO-AI approach. It’s unstructured, ungoverned, unmonitored and unstrategic.

Innovation 40

Innovation Government Culture Feedback 40

Gainsight

JUNE 6, 2024

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.

Customers 52

Customers Events Management Customer Base 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

SurveySparrow

JUNE 6, 2024

Oracle NetSuite is an incredibly powerful ERP software. But as the reviews show us, it might be worth your time to consider some NetSuite alternatives. Here’s why! 4 Reasons to Switch from NetSuite 1. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. In addition, NetSuite quotes different prices based on the specific needs of each company.

2024 40

2024 E Commerce Financial E-support 40

Forrester's Customer Insights

JUNE 6, 2024

Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next 5 to 10 years.

Government 39

Government Engagement Insights 39

Brandwatch CX

JUNE 6, 2024

Elevate your social media management with Brandwatch’s Maturity Model. Learn how to align your social media programs to your strategy to improve results.

Social Media 96

Social Media Management 96

Help Scout

JUNE 6, 2024

Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.

Article 76

Article Brands Customers 76

Advertisement

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

Clarivate

JUNE 6, 2024

Trademark data is a valuable resource that goes beyond legal records. While it plays a crucial role in brand protection and registration, it also provides a window into commercial activity. In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the wor

2024 64

2024 Insights 2023 2010 64

Strativity

JUNE 6, 2024

We explore the key components of cloud ROI, how to overcome challenges in measuring it and the best practices organizations can adopt to maximize the value of the cloud.

ROI 52

ROI Measurement 52

Brandwatch CX

JUNE 6, 2024

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

Brands 52

Brands Blog Connections 52

Strativity

JUNE 6, 2024

The post The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy appeared first on Material.

52

52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Brandwatch CX

JUNE 6, 2024

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

Brands 52

Brands Blog Connections 52

Forrester's Customer Insights

JUNE 6, 2024

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

Innovation 36

Innovation Technology Government Insights 36

Forrester's Customer Insights

JUNE 6, 2024

In APAC, the software industry is booming with a growth rate of +10.3% expected in 2024. Yet, mastering a software strategy remains a complex task for many.

2024 33

2024 Customers 33