CSM Magazine

JUNE 8, 2023

Companies boost their reputation and brand image and build loyalty by treating customers right. When people have pleasant, positive reactions while navigating returns or troubleshooting other issues, they’ll want to return to your store or services again and again. Amazon There’s a reason just about everyone shops on Amazon.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Airlines Travel 52

Magellan Solutions

APRIL 19, 2023

In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses. Customer experience is a key aspect for companies trying to increase sales, satisfaction, and referrals. We will list the benefits of outsourcing customer service in insurance below.

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

SurveySensum

MAY 11, 2023

Right time to launch an rNPS survey The best time to launch an rNPS survey is after a customer has made 3-4 visits to the store or once every 6 months. This approach allows businesses to gather meaningful data that accurately reflect a customer’s overall experience with the brand rather than just a single transaction.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52