Remove 2022 Remove Customer Service Representative Remove E-support Remove Exceptional Customer Service
article thumbnail

Guest Post: Unlock the Secret to Exceptional Customer Service Productivity

ShepHyken

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. This can lead to increased customer satisfaction and loyalty.

article thumbnail

Customer Experience Trends You Need to Know

Kustomer

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. New trends that emerge quickly become baseline expectations for customers.