2022 Customer Service Representative Innovation Telecommunications 
Magellan Solutions
JANUARY 17, 2024
Call Quality Monitoring with AI Artificial intelligence (AI) is used in call quality monitoring to evaluate customer interactions in real-time and post-call analysis. This provides real-time insights into how customer service representatives can handle customer interaction to improve overall conversation quality and communication tactics.
Lumoa
DECEMBER 15, 2022
It’s a strategy that many companies have used for years to understand and prioritize customer needs. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.
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