Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.

Social Media 98

Social Media E Commerce Omnichannel Multi-Channel 98

SurveySparrow

JUNE 16, 2022

We have 12 such competitors (or alternatives) for Medallia here that you should surely check out in 2022. 12 Medallia Competitors To Look Out For In 2022. Customizable 360-degree employee reports, appraisals and performance reviews, assessment tracking in a specific employee portal, and a custom 360-degree feedback survey.

2022 52

2022 Multi-Channel NPS Feedback 52

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. Otherwise, start listening to your customers and improve your business. The channels can be online, in-store, mobile apps, etc.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52