Talkdesk Among Vendors for Four Pillars of Customer Service in Gartner Report
Talkdesk
JANUARY 2, 2020
As defined by Gartner, the four pillars for great customer service are: Getting Connected: channel-less architected design to create journeys. By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”. Intelligent self-service.
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