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Is Your Organization Ready for the Top Contact Center Trends of 2022?

Playvox

JANUARY 13, 2022

If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.

Contact Center 79
Contact Center 2022 Omnichannel 2025 79
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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Contact Center 83
Contact Center Omnichannel Social Media 2025 83
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