Remove 2026 Remove Connections Remove Effort Score Remove Social Media
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Connect with your existing customer base through surveys and feedback forms. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Connect with your existing customer base through surveys and feedback forms. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.