The Definitive Guide to Creating a Standout Customer Experience Strategy Template
Lumoa
SEPTEMBER 11, 2023
Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9
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