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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Definition 83
Definition Customer Experience Net Promoter Score NPS 83
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. From a global market worth $9.5 billion in 2021 to a predicted market worth of $16.9

Definition 83
Definition Customer Experience Net Promoter Score NPS 83
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